We offer returns or exchanges within 30 days of receiving your order. 


Returns Policy 

Crystals by the sea wants you to be thrilled with every one of your purchases. 

We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions:

(1) Discounted items/orders are final and cannot be returned or exchanged.

(2) For non-damaged items, we'll only be refunded via store credit and the buyer is responsible for the cost of your return postage.

(3) We do not allow any refunds past 30 days of you receiving your order.

(4) All returns and exchanges will be handled within 3-7 business days upon our receiving the items.


Please complete the following steps for returns:

(1) Choose the products you wish to return or exchange from your order.

(2) Take a picture of these products.

(3) Submit your return request via email: [email protected]

(4) Please purchase your shipping label, and provide us the tracking information to [email protected]

(5) Send all items back to us with our email communication enclosed.


Additionally:

(1) It should take at most one week for the refund to hit your payment method. 

(2) For store credit, it should take less than 24 hours for you to receive a code with the credit. 

(3) We never charge any restocking fee for returns and refunds.